Frequently asked questions

It depends on where you are. Most orders are processed in 1-2 business days. From there they leave the warehouse to your location. So it depends on the shipping carrier and shipping method.

For parcel shipments we use UPS. We use all major LTL carriers. You’ll be asked to select a delivery method during checkout.

Citadel Packaging ships from multiple locations. It's very likely that the rest of your order is on the way. If you haven't received tracking information please call us at (208) 550-3393.

Yes. Dip tubes and bottles don't always match up and customer preferences vary. Minimums do apply and we require customer approval before starting any cutting project.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

When your order ships, you'll receive a shipping confirmation email with tracking information. If you have an account, you can also see your orders by signing in. Questions about an order? Call us at (208) 550-3393.

See our refund policy.

Yes!!! We highly recommend getting samples before ordering large quantities of any of our products. We offer free samples ($10 shipping applies) of almost all of our products so that you can test them out.

It is the customer’s responsibility to conduct product testing to determine product suitability and compatibility. We are not responsible for consequential damages, indirect damages or loss of profit arising from customer’s selection and use of containers and closures supplied by Citadel Packaging Company.

On the product page of any in-stock item, use the Get Free Sample button and follow the prompts. We recommend sampling before placing a large order so you can check fit, size and finish.

Yes.  We offer 1 sample of up to 10 different items. 

To cancel an order, call us at (208) 550-3393. Orders can generally be cancelled until they ship:

• Cancelled before the order is prepared for shipping: no charge.
• Cancelled after the order has shipped: a 35% restocking fee applies, plus any shipping costs to return the order to us.

See our refund policy for details.

Many products have volume pricing: the more you order, the lower the price per unit. You'll find the price tiers under Buy more and save! on each product page, and the total next to the quantity updates as you change it. Ordering by the full case usually gets you the best price.

You can buy a single unit of any product. Products sold by the case let you choose either one unit or a number of full cases, and every product page shows how many units come in a case.

There is no minimum order.  Please note that some items are sold by the individual unit and some are sold by the case.

Call us at (208) 550-3393 or send us a message through our contact form and choose Volume / bulk quote. Include the products (SKUs) and quantities you need, and we'll get back to you with pricing.

Yes.  Please call us at (208) 550-3393.

The payment methods we accept are shown at the bottom of every page and at checkout.

The neck finish describes the size and thread style of a bottle or jar opening. The first number is the diameter in millimeters (24 = 24 mm). The second number is the thread style (for example 400, 410 or 415), which sets the thread height and number of turns. A cap fits when both numbers match: a 24-410 cap fits a 24-410 bottle.

Match the neck finish, the two numbers shown in each product's title and specs, such as 20-410. Each product page also has a Matching products row with compatible closures and containers. Not sure? Contact us and we'll help you pick.

In short: PET is clear and rigid with a glass-like look, HDPE is opaque or translucent, tough and chemical-resistant, and PP is heat-resistant and commonly used for caps and jars. Our Plastic Guide covers each material in detail.

The liner creates the seal between the cap and the container. The right one depends on your product, for example a PE foam liner or a pressure-sensitive liner. Our Liner Guide explains each type and what it's best for.